Client Service Officer – China Desk Department
Since its founding in Cambodia in 1999, Forte has remained true to its mission to provide innovative customer-focused products and services, build capacity in people, and contribute to the progress of the insurance industry in markets they operate in. Offering both general and life insurance in Cambodia, and general insurance in Laos, Forte is the preferred partner of multinational insurers.
Forte is also an employer of choice which offers a collaborative workplace that rewards achievement and provides opportunities for employees to grow through professional education and development.
POSITION OVERVIEW
Forte Insurance (Cambodia) Plc. is seeking a proactive and service‑oriented Client Service Officer to join our China Desk Department. This role supports our Chinese-speaking clients, partners, and brokers by providing professional, timely, and accurate assistance on insurance products, policy servicing, and claims-related inquiries.
The ideal candidate is customer-focused, fluent in Mandarin, and eager to work in a dynamic, multicultural environment.
KEY RESPONSIBILITIES
- Provide high-quality customer service to Chinese-speaking clients through in-person, phone, email, and digital channels.
- Support policy issuance, renewal, endorsement, and premium collection processes.
- Assist clients in completing documents and understanding insurance product features.
- Coordinate with internal departments (Underwriting, Claims, Operations, Finance) to ensure smooth service delivery.
- Translate documents and communications between Mandarin and English/Khmer.
- Maintain client records, service logs, and reporting requirements.
- Support China Desk initiatives, marketing activities, and business development efforts.
- Handle client feedback and escalate issues to ensure timely resolution.
REQUIREMENTS
- Bachelor’s degree in Business, Marketing, Insurance, or related field.
- Fluency in Mandarin Chinese (speaking, reading, writing) is required.
- Good command of English; Khmer is an advantage.
- Strong interpersonal and communication skills.
- Customer service or insurance experience preferred (fresh graduates are also encouraged to apply).
- Ability to work under pressure with good problem-solving skills.
- Computer literacy (MS Office, typing, email communication).
IN RETURN, WE OFFER
- A competitive salary.
- Great career progression opportunities.
- Comprehensive training.
- A friendly and supportive working environment.
Please forward your detailed resume including a recent photograph with a cover letter describing your suitability for the role, career aspirations and salary expectation to:
Office Address : # Vattanac Tower, Level18 No.66 Monivong Blvd, Sangkat Wat Phnom, Khan Daun Penh, Phnom Penh, Cambodia
Email : humanresource@forteinsurance.com
CLOSING DATE : 15th March 2026. Only shortlisted candidates will be notified.
