Customer Service Officer (2 Vacancies)
Since its founding in Cambodia in 1999, Forte has remained true to its mission to provide innovative customer-focused products and services, build capacity in people, and contribute to the progress of the insurance industry in markets they operate in. Offering both general and life insurance in Cambodia, and general insurance in Laos, Forte is the preferred partner of multinational insurers.
Forte is also an employer of choice which offers a collaborative workplace that rewards achievement and provides opportunities for employees to grow through professional education and development.
Position Overview:
As a Customer Service Officer, you will serve as the primary point of contact for our clients, delivering exceptional support and guidance. Your role involves addressing inquiries, resolving issues efficiently, and ensuring every interaction reflects a positive customer experience. Success in this position requires strong communication skills, keen attention to detail, and a genuine commitment to customer satisfaction.
Key Responsibilities:
- Handle customer inquiries via phone, email, and in-person with professionalism and efficiency.
- Provide accurate information about products, services, and policies.
- Assist clients with claims, policy updates, and other service requests.
- Maintain customer records and ensure timely follow-up.
- Collaborate with internal teams to resolve issues promptly.
Qualifications:
- Bachelor’s degree in Business, Communication, or related field.
- Strong interpersonal and communication skills.
- Ability to work under pressure and manage multiple tasks.
- Proficiency in MS Office; knowledge of insurance products is an advantage.
- Fluency in English and Khmer required.
IN RETURN, WE OFFER
- A competitive salary.
- Great career progression opportunities.
- Comprehensive training.
- A friendly and supportive working environment.
Please forward your detailed resume including a recent photograph with a cover letter describing your suitability for the role, career aspirations and salary expectation to:
Office Address : # Vattanac Tower, Level18 No.66 Monivong Blvd, Sangkat Wat Phnom, Khan Daun Penh, Phnom Penh, Cambodia
Email : humanresource@forteinsurance.com
CLOSING DATE: 15 January 2025. Only shortlisted candidates will be notified.
